Refund Policy

Effective Date: August 2, 2026

This Refund Policy applies to KaspiTV (collectively, the "Service").

This policy explains the conditions under which users may request refunds for purchases made through our websites, applications, subscription services, and digital content platforms.

By purchasing any paid service from us, you acknowledge and agree to this Refund Policy.

1. General Refund Policy

KaspiTV provide digital entertainment services, including:

Short drama episodes;
Premium video content;
Subscription memberships;
Digital credits or coins;
Other digital features.

Because digital content is delivered immediately after purchase, payments are generally non-refundable once the content, subscription benefits, or digital credits have been made available to you.

However, refund requests may be reviewed under certain circumstances described below.

2. Subscription Refunds

Subscription plans may provide access to premium features and content during the subscription period.

You may request a refund if:

You were charged due to a technical error;
Your subscription was purchased accidentally and has not been used;
The refund request complies with applicable consumer protection laws.

Subscription fees are generally non-refundable after:

Premium access has been activated;
Subscription benefits have been used;
Premium content has been accessed.

3. Digital Content Purchases

Purchases of individual episodes, premium videos, or digital content are generally final.

Refunds may be considered only when:

The purchased content cannot be accessed due to a technical issue caused by our Service;
A duplicate charge occurred;
An incorrect payment was processed due to a system error.

Refund requests caused by personal preferences, change of mind, or dissatisfaction after viewing content may not be approved.

4. Digital Credits and Virtual Currency

If the Service provides virtual credits, coins, points, or similar digital items:

They have no cash value;
They cannot be exchanged for money;
They cannot be transferred between accounts;
They cannot be refunded after use.

Unused digital credits may only be refundable where required by applicable law or where a verified payment error occurred.

5. Unauthorized Transactions

If you believe a payment was made without your authorization, please contact us immediately.

We may investigate unauthorized transactions and may request additional information to verify account ownership.

You should also contact your payment provider if required.

6. Payment Platform Refunds

Payments made through third-party platforms may be subject to their own refund rules.

Examples include:

Apple App Store;
Google Play Store;
Payment processors;
Banking providers.

If your purchase was made through a third-party platform, you may need to submit your refund request directly through that platform.

7. Refund Request Process

To request a refund, please contact our support team and provide:

Account email or user ID;
Transaction ID;
Purchase date;
Description of the issue;
Reason for requesting a refund.

We may request additional information to verify your request.

Refund requests should generally be submitted within a reasonable period after purchase.

8. Refund Review Process

Each refund request will be reviewed individually.

We consider factors including:

Purchase history;
Whether digital content was accessed;
Technical problems;
Payment errors;
Applicable consumer protection laws.

Submitting a refund request does not guarantee approval.

9. Refund Processing Time

If a refund is approved:

Processing times may vary depending on your payment provider;
Refunds are usually returned to the original payment method;
Additional delays may occur due to banks or payment processors.

10. Fraud Prevention

We reserve the right to refuse refund requests involving:

Fraudulent activity;
Abuse of refund policies;
Multiple repeated refund claims;
Unauthorized account sharing;
Attempts to exploit payment systems.

11. Cancellation of Subscription

You may cancel your subscription at any time.

Cancellation prevents future automatic renewals but does not automatically provide a refund for the current subscription period.

You will continue to have access to subscription benefits until the end of the paid period unless otherwise required by law.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Changes become effective when published on the Service.

Your continued use of the Service after changes means you accept the updated Refund Policy.

13. Contact Us

For refund requests or questions regarding this policy, please contact:

KaspiTV
Email: kaspitv@kaspitv.com